Indian cricketer Ravichandran Ashwin called out the IndiGo Airlines for having a “terrible” experience with them while booking through a third party platform. The 37-year-old took to his official X account to voice his frustration against the service provided by the IndiGo Airlines after Harsha Bhogle complained about an elderly couple getting their seats changed without an explanation.
Notably, just a couple of days ago, Harsha Bhogle narrated a story on X about elderly couple on his flight, who had paid for seats with the IndiGo Airlines, which would have allowed them to not walk much. But then, without any explanation, the IndiGo Airlines changed their seats, meaning that the elderly couple struggled to walk from their seats during the flight.
It led to Ravichandran Ashwin quoting his post on X, telling how the IndiGo Airlines are not trustworthy as far as providing their services to the customers are concerned. He wrote, “This is becoming a regular menace @IndiGo6E ,my recent experience with them through a third party booking platform was terrible, they make you pay and then end up doing whatever they choose to do. Not sure if it’s a scam !! heyyy who is ever going to pull them up ??? All we can do is to not trust them. Even if you pay, they won’t give your blocked seats, Don’t waste your time or energy.”
“Not sure if it’s a scam !! heyyy who is ever going to pull them up ??? All we can do is to not trust them. Even if you pay, they won’t give your blocked seats, Don’t waste your time or energy,” he added.
Moreover, after Harsha Bhogle’s complaint about the elderly couple, the IndiGo Airlines responded to him in the comments section, and wrote, “Mr Bhogle, thank you for bringing this to our attention and taking the time to speak with us. We sincerely regret the confusion that caused inconvenience to the customers. Our crew quickly intervened, ensuring they travelled comfortably in their originally assigned seats.”
“We’ve also reached out to the customers to address this personally. We truly appreciate your understanding and look forward to serving you again soon,” they further added.